any questions?

Here you can find answers to frequently asked questions. If your question isn't here, you can use the contact form or send us a DM on Instagram @rainbowsclay. 

What is your return and exchange policy?

  • We don't normally accept returns or exchanges, with the exception of items that arrive damaged and/or defective. If there's anything wrong with your order please reach out to us and we'll come to a solution!

What is your shipping policy?

  • Shipping within the US costs on average $3 and expected shipping time is 1-4 business days 
  • International shipping is $10+ depending on location and expected shipping time varies between 1-3 weeks 
  • Free shipping with orders $50+ for standard US and international shipping

Do you charge sales tax?

  • At this time only California residents will be charged tax. 

What is polymer clay? Is it durable?

  • Polymer clay is a non-toxic type of modeling clay made with polymer polyvinyl chloride that is naturally soft, light and bendable after curing in the oven. If baked correctly, it should be slightly flexible. Polymer clay is very durable and should last a long time without weakening, however it's best to handle with care and try not to bend or break the pieces. 

What metals do you use?

  • All Rainbow's Clay earrings are made with either gold-plated brass or stainless steel. All hook earrings are gold-plated brass, while most posts are stainless steal. Most people with sensitive ears can wear these metals without issues, but I can't guarantee they'll be hypoallergenic for everyone.  

Where else can I shop your products?

  • Find Rainbow's Clay products at the occasional local makers market in the Santa Cruz/SF Bay area. You can stay up to date by following my Instagram @rainbowsclay!

Still need help? I got you.